Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.
We mean what we say! All you need to do is give us a call on 9037073000 (24X7) or drop an email at firstname.lastname@example.org within a period of 30 days, from the date of order. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C'mon that's just fair!
*Please note that "vvipfashion.com's 30 Day Returns Policy" does not apply to Inner wear, Lingerie, Fragrances, Beauty products, Jewellery(sold by vvipfashion Partners only), Swimsuits and Socks.
*Refund/ replacement for goods/ merchandise is subject to inspection and checking by vvipfashion team.
*Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
*Some special rules for promotional offers may override "vvipfashion.com's 30 Day Returns Policy."
*Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Are there certain categories of products which are non-returnable?
Certain items such as Inner wear, Lingerie, Fragrances, Beauty products, Swimsuits and Socks are non returnable.
Can I return a part of my order ?
Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
How long will the return process take ?
Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 7 days to initiate refund subject to product inspection.In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.
How will I receive my Refund ?
If the payment was made by Credit Card or Net-Banking, we can either issue vvipfashion Credits or reverse credit to the Credit Card or credit your Net-Banking account. vvipfashion Credits can be utilized on a future purchase on the website
If the payment made was by Cash on Delivery, we can either issue vvipfashion Credits or Bank Transfer. vvipfashion Credits can be utilized on a future purchase on the website.
If vvipfashion Credits were used to make a purchase, refund will only be issued as vvipfashion Credits. This can be utilized on a future purchase on the website.
Do you provide a pick up from home in case I want to return a product?
Yes we provide pickup from your doorstep from most cities. To know if reverse pickup is available at your location do give us a call. If reverse pickup is not possible from your doorstep we always refund you the courier charges. The refund amount for courier charges is subject to our policies.